Assessor Resource

ICTTEN4073A
Cut over customer premises equipment major upgrades

Assessment tool

Version 1.0
Issue Date: May 2024


Technical staff who upgrade customer premises systems and equipment apply the skills and knowledge in this unit.

Relevant job roles include supervisors in charge of installation and maintenance teams responsible for new installations and upgrades of telecommunications customer equipment.

This unit applies to indoor and outdoor installation within customer premises. Customer premises equipment (CPE) includes telephony, data, video, digital broadcasting and computer networks including local area networks (LAN) and multimedia in domestic, commercial or industrial installations.

This unit describes the performance outcomes, skills and knowledge required to cut over major equipment and network upgrades in customer premises. It involves cut over works, testing and rectifying problems.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop and implement a cut over plan

identify and organise resources including customer resources necessary to complete the cut over

conduct relevant tests and interpret test results

identify and resolve problems.

Context of, and specific resources for assessment

Assessment must ensure:

site where cut over can be conducted

use of plant, tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.

direct observation of the candidate performing cut over procedures of CPE

review of cut over plans, installation documents and records prepared by the candidate

oral or written questioning to assess knowledge of cut over and CPE installation procedures.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment

ICTTEN4076A Complete equipment and software upgrades.

Aboriginal people and other people from a non-English speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate technical test results to diagnose problem

communication skills to interact with enterprise personnel and customers while maintaining a customer focus and consideration of customer needs

literacy skills to read and interpret technical documentation, such as equipment manuals and specifications

numeracy skills to take and analyse measurements

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

perform cut over procedures

perform fault clearance

use diagnostic equipment

use hand and power tools

Required knowledge

cut over procedures

detailed knowledge of CPE equipment

features and operating requirements of test equipment

information required to operate equipment according to a test specification

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

specific OHS requirements relating to the activity and site conditions

test methods and performance requirements

typical issues and challenges that occur on site

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, codes, regulations and standards may include:

Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

cabling security codes and regulations

Environmental Protection Acts

OHS.

Customer may be:

asset manager

contractor

nominated customer representative

project manager

service provider.

Customer equipment may include:

alarms systems

internet protocol (IP) private branch exchange (PBX)

IP PBX server

IP security systems

internet protocol TV (IPTV)

network management addition

PBX

session initiation protocol (SIP)-enabled unified communication (UC) system

video conferencing equipment

voice over internet protocol (VoIP) gateway

worldwide interoperability for microwave access (WiMAX) CPE.

Major upgrade may include:

network capacity upgrade

network major software upgrade

network services upgrade

network technology upgrade

system integration.

Hazards may include:

building debris

earth potential rise (EPR)

glass fibre

live power lines

manual handling

mud and water

natural gas and other gas build up

optical fibre cable may contain hazardous light

radio frequency (RF) equipment emitting radiation

remote power feeding services which operate at above telecommunications network voltage (TNV)

vermin.

Cut over plan may include:

access and security arrangements

after hours access

contingencies

contingency plans

customers communication priorities

customers communications needs

downtime

installation of backup equipment

provision of temporary services

testing procedures

timing and disruption to services.

Network carrier refers to:

asset owner

internet service provider

service provider.

Support personnel may include:

help desk

IT support

network operations support

vendor backup.

Cut over works may include:

commission of new system

installation of new additional equipment

installation of new software

integration of new equipment into existing system

jumpering of bypass connection

provision of temporary service

removal of redundant equipment

test on new system.

OHS and environmental requirements may include:

decommissioning and isolating worksite and lines prior to commencement

identifying other services, including power and gas

personal protective clothing:

earmuffs

gloves

head protection

kneepads

masks

protective suits

safety boots

safety glasses

safe working practices, such as the safe use and handling of:

asbestos

chemicals

materials

tools and equipment

work platforms

special access requirements

suitable light and ventilation

environmental considerations:

clean-up protection

stormwater protection

waste management.

Tests may include:

ability to make and receive a call

configuration

diagnostic

programme checks

routing

software

switching

traffic measurement

transmission.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work 
Notify customer for site access, security arrangements and location details of customer equipment for major upgrade 
Identify site hazards and notify appropriate personnel to make site safe 
Prepare a cut over plan and seek approval from customer 
Complete functional testing of new systems and equipment prior to cut over to minimise system downtime 
Notify network carrier of cut over details to prevent unnecessary alarm call outs and reports 
Organise system backup from support personnel 
Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to occupational health and safety (OHS) and environmental requirements 
Conduct tests according to technical manuals and specifications to complete installation task 
Analyse test results to verify system compatibility and interoperability with existing system 
Rectify any problems if required 
Complete documentation containing installation details and test records 
Amend site records to show existing equipment layout 
Organise customer training in the new or modified system 
Clean up and restore site to customer satisfaction 
Collect and dispose of waste material and debris according to environmental requirements 
Notify customer of job completion to obtain sign off and present with a copy of documentations 

Forms

Assessment Cover Sheet

ICTTEN4073A - Cut over customer premises equipment major upgrades
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN4073A - Cut over customer premises equipment major upgrades

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: